Refund policy

We want you to love what you order from VELORA. If something isn't right, here's how returns and refunds work.

Return window
You have 30 days from the date your order is delivered to request a return. Items must be unused, in their original condition, and in the original packaging.

How to start a return
Contact us with your order number and the reason for the return. We'll confirm the details and let you know the next steps, including where to send the item back.

Refunds
Once we receive and inspect your return, we'll notify you and process your refund to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or card provider.

Damaged or incorrect items
If your item arrives damaged or you received the wrong product, contact us right away with a photo of the item. We'll cover the cost of return shipping and send a replacement or issue a full refund — your choice.

Return shipping costs
For all other returns (change of mind, no longer wanted), the customer is responsible for return shipping costs unless otherwise noted.

Questions
Reach out to us anytime through our Contact page and we'll be happy to help.